I then called my dealer and found that the repair would run approximately $375.00. Several days later, I called the shop and spoke to the manager who said he would have to "get some numbers put together" and he would call me back with the plan of action. Of course I did, but felt like they were trying to sweep it under the rug. I was told that I could write something down if I wanted. When I paid the bill, I noticed and mentioned that there was no mention of the damage done. The shop manager said he was sorry and that he would take care of the repairs when I was ready as we needed the car the next day for a trip. They were trying to locate a temporary plug that was bigger and would fit. I was told that when the technician was re-inserting the drain plug in the oil pan, he stripped the threads out of the pan. After several customers cars had arrived and left after my service started, I asked why the delay with my car. On 12/16/11, I had a standard oil change and tire rotation performed. I know how my vehicle runs and how it feels. Never! Nothing unusual has occurred with my vehicle yet but I'll give it a couple of days to see if something is out of place. So what was I charged for exactly? Never, ever, will I return to this particular location for an oil change. And what the heck is "P5W30BH"? Is that a made-up or hidden service code? I don't care that they did all the other extras because I had already cleaned the inside of my car and checked the tires. Then they charged $21.99 for Synthetic Blend Upgrade Oil which I know I can purchase for much cheaper else where. I felt like I was bullied into the package I ultimately paid for $69.27! For an oil change! What the heck just happened here?Īs I'm looking over the description of the so-called services provided, I noticed that they provided me with a signature service which I don't recall agreeing to, especially since I asked about the advertised special. The time came to meet with an employee in their office to discuss the cost of the oil change but instead of getting the advertised price, which I did ask about, I was told that "because your car has high mileage we have to use a higher grade of oil." I didn't know what to make of this statement.
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